Renny's Secret Diary

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My feelings, secrets, unknown past and forgotten memories.

Tuesday, March 31, 2009

Woman refused to pay for postage claimed bad service offered...

this kinda customer also have...

owed 5dollars postage and insists on having her parcel sent out to her... Blamed on the IT system and claimed that there was no postage amount on the electronically generated invoice to her email... We chked at our end lor.. nth was wrong.. she herself overlooked and still shouted at us on phone.. beat around the bush and said that our service is lousy...

WAH LAO PLS LA.. we smsed, called, emailed her nicely for the past ONE WEEK to give her gentle reminders on the outstanding payment. Not only did she ignored them, she accused us of not doing anything and denied receiving the msges..

HALO!! Its only 5 dollars odd la..

Asked her to check the order confirmation invoice sent to her so that she can check at her end.. she refused.

Asked her if she wanted a refund, she refused to reply msges.

Asked her to make outstanding payment, she refused and blabbers about our bad service.. and hung up on me before I could finish what I was saying. (WTF completely rude and childish behaviour.. we din even do anything to her)

She even threatened me on the phone saying that I have to be careful with what I say cause her friends were all sitting around to listen to that conversation, and that the conversation was being recorded down. She even gave her friends my mobile no. and called me asking me private information about the company and all.. how ridiculous is she..

On top of that, she was rude and sarcastic all the way.. calling my bro "Your Dear brother" and asking him to "put the parcel under his pillow and think about what service he is providing"...

Anyway...
1) Disclosing of my private mobile number to strangers without my permission. Not to 1 person, to 2 persons in fact. And spoke to me in threatening tones.

2) Recording of conversation without my consent.

3) Threatening me.

I think these 3 adds up to a sure-win law suit already.
Does she know anything about anything a not... She is so ridiculous.. even asked me for my age, saying I sounded very young.. She is older, so I should obey her requests and stuffs..

WTF again.. I was so pissed that I told her age does not equal to maturity, what has my age got to do with this issue and why should I disclose my private information to a complete stranger?

She got pissed off immediately and beat around the bush again when I mentioned about the outstanding 5dollars.. or if she preferred a refund...

This is only a simple issue.. she had to make such a big hoo-ha and create such a big issue out of it... So what if she is older den us? The things she did and said did not even justify that she is a mature adult who sure of what she is doing.

Her guy friend called and questioned me in a harsh and threatening tone about why can't we offer a refund to settle the issue.. I completely lost it and told him off

"Dear Sir, firstly I believe this issue is between our company and Ms XX, you should not be interfering with it as I do not want any mis-communications and create an even larger problem after this.

And yes, we offered her a refund TWO DAYS AGO. Your dear friend simply refused to respond. Since you have finally voiced out that she would like a refund, please do not delay at providing us her account no anymore because delaying further will not do either party good."

She tot that I would get intimidated by getting a guy to call me up. Eh fuck la.. I will not give in to threats ok? Anyway that useless friend backed off right away after I told him that and smsed me his dear friend's a/c no. I gave her the refund RIGHT AWAY...

Seriously, she told me she will get all her friends to write negative comments about the company in forums. I told her she is free to do that because she felt the anger and it is a fact. But we did nothing wrong to deserve her attitude on phone and her childish actions.

It is so obvious that she tried to "hiong" the 5dollars. We will see how the other readers will criticize her if she ever posts this incident..